My elderly father, who is disabled and has been a loyal Toyota customer for over 20 years, had a misunderstanding about payment for a spare key. The service manager told him to leave and said he was no longer welcome at the dealership. My father left feeling confused and deeply shaken. After decades of loyalty and trust, I can't believe that a senior with serious health issues would be treated this way.
Update: 6/9/25
Jim Montella from management reached out to personally apologize and assured me the employee will receive additional training and that the team is working on making their invoicing clearer moving forward. I appreciate Jim’s professionalism in handling a situation that never should have happened.